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Q: How long will it take to make my personalised jewellery?

A: Items take approximately 10 - 15 working days, from payment to make due to orders.  On occasion it may take a couple more days due to heavy orders and popular gift seasons e.g: Valentines Day, Mothers Day.


Q: How do I let you know what name/details I want for my personalised jewellery?

A: Choose your design and add it to the Shopping Cart.  There will be a note section available when making payment for you to type the name you require.

Q: Can I get extra engraving or extra parts added after receiving my pendant?

A: Sorry no, we do not offer that service.


Q: How do I use my discount code?

A: Once in "checkout" below your order is a Code box.  Enter the code and click "apply" Your discount will appear to the right.


 Q: How will my jewellery be packaged?

A: In a beautiful black velvet jewellery bag or gift box.



Q: Do you ship Worldwide?

A: No.. we ship to New Zealand only.

Q: How much for shipping within New Zealand?

A: $6.50 - Tracked Courier


Q: How long will shipping take?

A: New Zealand, Nationwide

Target 1 working day for main city addresses

1 - 3 working days for rural addresses

(does not include production time) - re FAQ

Q: Can we combine Shipping?

A: Yes

Q: If I pay extra, will that speed up my order?

A: Sorry no, all our orders are special to us you can't jump the que.

Q: Will my item be ready for Christmas?

A: Only if orders and payments are made before the date on the home page during December.. 
  I can not guarantee your item will be ready in time for Christmas after that date due to the Christmas rush.


Q: When I view your website on my phone, I can't add my items to the cart ?

A: Choose your item and click on the QTY box and enter (press go), you will be taken to check out.



Q: Will Sterling Silver tarnish (change colour)?

A: Yes it will sooner or later.  It depends on person's body acid, weather condition, how often you wear it and if you swim or shower with the jewellery. Lotion, perfume also speed up tarnishing.  Go to your local supermarket and purchase a silver cleaning cloth or liquid and it will come up like new.

Q: Can I wear gold plated jewellery everyday, will it wear off?

A: Yes gold plated jewellery will eventually wear off.  Even if you're dealing with a thick plating, the interaction of the metal with the skin and perspiration will cause it to fade. You can help maintain it by not wearing every day, while working out, swimming etc.  Even body spray/perfumes can speed up the process.

Click here for advice on how to care for your jewellery.

Q: What is the difference between 9ct and 14ct gold?

A: Different carats are identified by a percentage of pure gold in a particular alloy/metal.

9ct gold is 38% pure gold

14ct gold is 58% pure gold

18ct gold is 75% pure gold

22ct is 92% pure gold

14ct has good strength and good colour too. It's more expensive than 9ct but less than 18ct.  For the extra money you would pay for 14ct against 9ct as it is far outweighed by the benefits of using it.  It acts and looks more like 18ct than 9ct and it's hard to tell the difference between it and 18ct when looking at it on face value.

The other metals are mixed in with the gold to give the piece hardness so it lasts longer.  Pure gold is very soft and will wear quickly and isn't very strong, especially for jewellery pieces that are worn.


Q: What are you payment options?

A: Internet banking, Creditcard (Choose from Paypal or Paymate), Layby 

Layby TermsPay your first part payment (deposit) in one week (the amount is up to you) and then pay what you want when you want as long as it is paid in full in 6 weeks at the latest.  We don't start the process of making your jewellery until half is paid. 




Q: How do I know what chain size to get for my name necklace?

A: Sizes section link.

Q: What if I don't know my ring size?

A: Go to your local jeweller and they will size it for free or visit this link:



Q: Can I personalise my necklace in other languages?

A: We can personalise your order with any language as long as you send us an example of the writing and letters. E-mail us your sample to:



Q: I would like a longer 22" chain (55cm)?

A: Yes we have that option, please put it in the note section when making payment and we will make sure your necklace will have that length at no extra charge on Sterling Silver and 24k Gold Plated.


Q: What is the difference between a Rolo chain and a Box chain?

A: The Box chain is first picture and the Rolo Chain is the second picture.


Q: Are you a New Zealand business?

A: There are many businesses in our field who have at the end of their web address but are not in New Zealand.  Don't be fooled.  

We are 100% owned and operated in New Zealand.  Click on this link to see proof of our country origin and scroll down to Administrative Contact :